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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jessica Chambers

April 29, 2025

5  out of  5
rating by Jessica Chambers
"Shannon was great with helping me get all 3 of my vehicles on a policy as well as renters insurance. He was friendly and caring."
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Aaron

April 23, 2025

5  out of  5
rating by Aaron
"Shannon made getting an auto insurance policy quick and easy."
We responded:
"Thanks Aaron! Shannon is a great team member to have! I am glad he helped you with your auto insurance. -Brett Crandell"
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Nichol Bishop

April 11, 2025

5  out of  5
rating by Nichol Bishop
"This the 1st agent that have contacted me that was outgoing and Coooooool. He knew his Information and did not just come off as a salesman. Very down to earth and had a great quote for me. I am happy with the quote, an a new agent! I love me some Mr.Shannon. ALL GOOD WITH ALLSTATE👍"
We responded:
"Nichol, thank you for such high praise for Shannon! We are glad to give you great service and great insurance! -Brett Crandell"
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Mike McLean

March 19, 2025

5  out of  5
rating by Mike McLean
"I have heard nothing but great things about this agent ever since his State Farm office in Danville."
We responded:
"Thank you, Mike! We are happy to be of service! -Brett Crandell"
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Laura Ovall

March 11, 2025

5  out of  5
rating by Laura Ovall
"Transferring our RV Insurance coverage to our new RV and Shannon was great to work with on getting this done and providing us the information and documentation we needed."
We responded:
"Hey Laura, thank you for giving Shannon a shout out! We’re happy to help with all your insurance needs. -Brett Crandell"
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Chris Crandell

February 14, 2025

5  out of  5
rating by Chris Crandell
"I've had several agents through State Farm over the years, and I am a little biased towards Brett, but NONE of them worked over the weekends for me to get a declaration page updated so I could turn it into my HELOC provider on Monday morning. He saw through to get that done for me. It's always been a pleasure working with him. Look forward to keeping him as my go to agent."
We responded:
"Thank you, Chris. Your kind words mean a lot. We will always be there to help serve our customers to the best of our ability. -Brett Crandell"
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Janice Heath

February 10, 2025

5  out of  5
rating by Janice Heath
"Needed help with a chip in our windshield ..I called and it was taken care of immediately....very satisfied"
We responded:
"Hey Janice, we are always happy to help with claims! Thanks for letting us work for you. -Brett Crandell"
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Darin Mccabe

February 10, 2025

5  out of  5
rating by Darin Mccabe
"Always takes care of what I need as painless as possible and takes the time to know the people he right’s policy’s for."
We responded:
"Hey Darin, thank you for the kind words we are happy to take care of your insurance policies. - Brett Crandell"
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Michele Besse

February 5, 2025

5  out of  5
rating by Michele Besse
"Working with Brett was very easy, he was informative, he answered all my questions and even asked me some that no other insurance company has ever asked me. He was courteous and just a joy to work with. He saved me some money which is always a plus when it comes to insurance of any kind. I would highly recommend Brett Crandell and State Farm Insurance to all my family and friends, actually anybody that wants to listen. Thank you Brett for all your help switching over to State Farm, I'm very happy with our meeting."
We responded:
"Hey Michele! Thank you so much for the kind words! I am happy to hear that you liked us so much and saved you some money on your insurance. Let me know how I can be of service to you in the future. -Brett Crandell"
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Teresa Bruens

February 3, 2025

5  out of  5
rating by Teresa Bruens
"I have been a State Farm customer for over 30 years. I worked for State Farm and worked with Janie Baker for 14 years. She is now the account manager for Brett. I've visited the office several times and Brett and his employees are all very friendly and helpful. I would definitely go see them if you are looking for insurance."
We responded:
"Hey Teresa, thank you for those kind words! We are always here to help, let me know if you need anything in the future. -Brett Crandell"
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Jason Follick

January 24, 2025

5  out of  5
rating by Jason Follick
"I had an excellent experience working with Brett. From start to finish, he was incredibly helpful and attentive to all my needs. He went above and beyond to ensure everything was taken care of and made the entire process smooth and stress-free. I really appreciated how he listened to my wants and provided tailored solutions. Highly recommend working with Brett!"
We responded:
"Thank you Jason! We are always here to listen to any concerns you may have. -Brett Crandell"
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Blake

January 24, 2025

5  out of  5
rating by Blake
"Did amazing job! They made the switch very easy and cheap!!"
We responded:
"Thank you, Blake! We are happy to here you had a smooth transition! -Brett Crandell "
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Karl Scott

January 23, 2025

5  out of  5
rating by Karl Scott
"Brett is an outstanding insurance agent! Getting a quote from him was very quick, easy, and thorough. He is very knowledgeable and answered all of my questions I had for him in great detail. On top of that, he is very easy to talk to which made the whole process more enjoyable. Thank you for all you do, Brett!"
We responded:
"Thank you, Karl your review means a lot! Let us know how we can better assist you in the future! - Brett Crandell"
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Armand Ontiveros

January 22, 2025

5  out of  5
rating by Armand Ontiveros
"I had the pleasure of chatting with Brett. He is extremely excited to be in Danville helping customers and doing it with a smile!"
We responded:
"Thank you Armand, I love being able to help my community!"
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jason mann

January 22, 2025

5  out of  5
rating by jason mann
"Nice to have an agent I can trust."
We responded:
"Thank you, Jason. Every great relationship is built on a foundation of trust! "
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Jackson Jewett

January 21, 2025

5  out of  5
rating by Jackson Jewett
"Brett helped me when I purchased my home and had no clue where to begin with insurance. Brett made the whole process so smooth and so easy! Highly recommend!"
We responded:
"Thanks, Jackson! I’m glad to help with home buying experience! "
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Luke Hanold

January 21, 2025

5  out of  5
rating by Luke Hanold
"Brett is incredible. Best agent I’ve probably ever had. Never any issues, always the best rates."
We responded:
"Thank you, Luke! I look forward to continuing to working hard for you. "
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Myles McLean

January 18, 2025

5  out of  5
rating by Myles McLean
"Brett is down to earth, listens well, and tells you how it is. What else could you want in an insurance agent? Highly recommend!"
We responded:
"Thank you, Myles! I’m so happy to hear you have had a great experience. "
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Alicia Chambers

January 17, 2025

5  out of  5
rating by Alicia Chambers
"Brett is the most attentive and kind agent I’ve ever had. Truly cares about his customers. Pretty good looking too!"
We responded:
"Thank you, Alicia. I’m grateful for the opportunity to assist in any way!"
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Lauren Grant

January 17, 2025

5  out of  5
rating by Lauren Grant
"Brett is great! He is always looking out for the best interests of his clients!"
We responded:
"Thank you so much for the 5-star review, Lauren! Feel free to call us any time! -Brett"