State Farm® Insurance Agent Brett Crandell

"I just moved from Arizona to Illinois and needed a car right away. It was a seamless process working with Brett to get the car covered. I plan on using him again once I purchase a home."

"I have been with State Farm for 40+ years. I have followed Janie Baker as she has moved to different offices through years. She is always helpful and if she doesn't know an answer to your question which is rarely, she will find one. I had a visit with Brett Crandell. I enjoyed the chat we had. He likes to sit down face to face and get to know you so he can understand your needs to offer you services you may not have and advise on things that will be coming up. He even saved me some money!"

"I had the pleasure of working with Shannon. Very nice & well knowledgeable! He is made switching my insurance so easy!"

"Ashley was fantastic to work with! She worked hard to find me the best policy quote and made the entire process smooth and stress free. She was incredibly kind, responsive, and communicated everything clearly every step of the way. I truly felt like she had my best interest in mind. I would absolutely recommend Ashley to anyone looking for insurance. 10/10 experience!"

"Very knowledgeable and helpful as always."

"Extremely easy to deal with fast response and turn around time had me all ready to go in no time"

"The people that works here are really nice and good at what they do. I'm really thankful to have them as my insurance company. Thank you for the experience with my vehicles."

"Quick and easy to get insurance would recommend for sure!"

"I called expecting nothing but the worse however Brett’s team member Shannon assisted me to the best of his ability and i am truly blessed to have spoken with him also grateful for the rate that was given."

"I’ve had StateFarm for many years, Brett became my new agent about 1 yr ago. I
Could not be happier….. at every opportunity Brett does his best to save me money. This type of customer service is why I stay with StateFarm."

"Janie is great! Always top notch service from her!"

"Wonderful Experience. Had a complicated situation and he was able to figure it out very quickly!"

"Shannon is the guy that helped me with my insurance quote. He was so friendly and helpful. He was able to cut my insurance cost in half from what I was paying with another insurance carrier. 10/10 recommend using State Farm for all of your insurance needs!"

"Extremely professional and polite man. Brett worked very quickly while maintaining casual conversation on the phone as we which to me the multitasking was impressive. He also cut my insurance price into 1/3 of what I was paying."

"I talked with Ashleigh this morning to start my new policy with State Farm and she was wonderful and super easy to work with."

"Easy to work with. Got me set up with new insurance when my old insurance companies prices increased."

"Funny guy nice and Gives me honest opinions and quotes."

"The whole staff is so helpful and really nice. Brett and Shannon have assisted with several claims and made the process very easy. Would recommend."

"Working with this Brett Crandell Agency located in Danville, Illinois Shannon and staff is a truly great experience. They are professional, knowledgeable, and incredibly personable. What stood out most was their refreshing kindness and genuine care throughout the entire process. It’s rare to find someone who combines warmth with such a high level of professionalism. Highly recommend!"

"I am so glad I found Brett’s office! The customer service is absolutely amazing. Brett personally called to introduce himself, which honestly shocked me—in the best way. He is incredibly kind, personable, and genuinely cares. It was such a refreshing experience. I had previously been transferred to a different agent after mine retired, and every interaction with that office was frustrating. Working with Brett’s office has been a complete turnaround—professional, welcoming, and truly wonderful. I couldn’t be happier!"

"I talked with Shannon this morning to get my policy started. He was absolutely amazing and very informative! Usually I try not to talk to insurance agents on the phone because they talk to me as if I do nor know anything. That was not the case when talking to Shannon. Absolutely would recommend him to anyone looking for insurance"

"Shannon, you are amazing and so helpful. Very informative and was able to answer all my questions and concerns. It was really easy and efficient. You showed you cared and I appreciate that! You offered the best rate and with your friendly customer service, I knew I had to get it, and I’m glad it did."

"Thank you so much Shannon! Started out just looking for quotes and he sold me on everything that I could get for a cheaper price then what I had for just insurance on my car! I appreciate it so much!"

"Very helpful"

"He was able to activate my auto insurance within minutes and answered all my questions."