State Farm® Insurance Agent Brett Crandell
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kandi BZ
October 21, 2025
"I have had State Farm for many years and when my agent closed her office and suggested Brett Crandall, I have to admit, I was not excited about having to start with someone new. Having said that, I have to say how pleased I was when I first spoke with Brett on the phone a couple times. When I finally met him in person, Wow! He was even more friendly, personable, a good listener, didn’t try to sell me more than what I needed, and just seemed like a good guy. When he asked me if I had life insurance, he was not high pressure trying to make a sale. I appreciate when sales people are like that. He gave me the fax and let me decide for myself. The office was bright and clean. The person that greeted me with a smile was friendly, as was everyone I have spoken to when I call in. All in all, I would recommend the Brett Crandall, State Farm Insurance Agency. I walked in a stranger and left feeling like an old friend."
"Thank you, Kandi! Your review means the world to me; I really appreciate the amount of time and effort you put into it! Let us know how we can serve you in the future, we look forward to your calls! -Brett Crandell"
Shawna Faye
October 8, 2025
"Brett was really friendly and answered all my questions. I feel confident switching to State Farm was the right choice for my family and my pocket."
"Thank you, Shawna! We are so happy we got you the right insurance coverage for the right price! -Brett Crandell"
bayli W
September 26, 2025
"Ashleigh was super informative and helpful, excellent communication!"
"Thank you, Bayli! Ashleigh is great thank you for the kind words! -Brett Crandell"
Brittany Rodgers
September 26, 2025
"My experience at this location was excellent. Ashleigh communicated well and explained my options informatively. Great customer service and reasonably prices!"
"Thank you, Brittany! Ashleigh is a wonderful part of our team, and we are so happy give you a good price on your insurance! -Brett Crandell"
Berzerker’s Grill and catering
September 26, 2025
"Ashleigh is the sweetest girl"
"Thank you! - Brett Crandell"
carly bell
September 22, 2025
"Literally the best insurance purchasing experience I've ever had. Not to mention, the lowest full coverage rate I've had in the last 10 years. 10/10 would recommend 👏🏼"
"Thank you, Carly! We are so happy to give you such a great insurance buying experience! -Brett Crandell"
Tonya Hill
September 18, 2025
"Brent is very kind and a pleasure to work with!"
"Thank you, Tonya! We appreciate your kind words! -Brett Crandell "
josh wallace
September 17, 2025
"Quick service and at a fair price ✌🏻"
"Thank you, Josh! We love to hear that we gave you a great price! -Brett Crandell"
Timothy P Pouilliard
September 14, 2025
"I always get great satisfaction when I call the office they are super friendly and always prompt. It makes me feel like family when you call and they recognize your voice."
"Thank you, Tim! I like to think we are great neighbors and better friends! -Brett Crandell"
Karlee Bruens
September 12, 2025
"Janie has always been extremely helpful. I’ve been with state farm for 5 years now and I always get amazing service. Janie always has an answer or will find one to all my questions and responds in a timely manner!"
"Thank you, Karlee! Janie is so wonderful and helpful we are so glad to hear you had a great experience! - Brett Crandell"
Wyatt Cripe
September 12, 2025
"Awesome customer service!"
"Thank you for your five-star review, Wyatt. -Brett Crandell"
ali watson
September 12, 2025
"Wonderful Place with wonderful people!"
"Thank you for your five-star review, Ali. -Brett Crandell"
Cameron Redden
September 12, 2025
"Janie and staff were excellent from start to finish! The team was professional, responsive, and made the entire process simple and stress-free. They explained everything clearly, answered all my questions, and provided great coverage at a fair price. I highly recommend this insurance company to anyone looking for reliable and trustworthy protection"
"Hey Cameron, Thank you for your kind words, we love Janie she is so helpful and caring! -Brett Crandell"
Jay Crandell
September 12, 2025
"Shannon was very personable and helped with all my needs. Would recommend them to everyone."
"Hey Jay, thank you for the kind words in regard to Shannon, you and I both know he is a character! -Brett Crandell"
Marlon Hill
September 12, 2025
"They always take care of me. Especially the new agent Ashleigh"
"Thank you, Marlon! We always want to help in any way we can! -Brett Crandell"
Shane Miller
September 12, 2025
"Customer service was great and was time efficient"
"Thank you, Shane! We are always happy to give great customer service! -Brett Crandell"
Beverly Harris
September 3, 2025
"Love doing business with State Farm. Excellent help."
"Thank you, Beverly! We are so happy to help our customers with all things insurance! -Brett Crandell"
Jack Nykaza
August 29, 2025
"Brett has helped me for years with my cars and homes. He’s always responsive and easy to work with, thanks!"
"Thank you, Jack! I am always happy to help! -Brett Crandell"
Kaelyn Snedeker
August 29, 2025
"Brett worked with me over a week on my insurance, very patient and waited till the time was right for me to enroll !! Very respectful and nice, highly recommend Brett for insurance needs !!"
"Thank you, Kaelyn! We are happy to help our customers with their insurance needs whenever they need us, we will be there! -Brett Crandell"
Tina Davis
August 28, 2025
"Great easy job"
"Thank you, Tina! We appreciate your 5-star review. -Brett Crandell"
Donald Larsen
August 23, 2025
"Janie in Brett’s office has done another State Farm insurance car insurance transfer so easy for me. Have worked with Janie for years and when she moved to Brett’s office I wanted to continue with Janie. I recently met Brett and his assistance for me with a transfer was great. Great office to work with!"
"Thank you, Don! Janie works so hard to make sure our customers are well taken care of! -Brett Crandell"
Zeloa Walker
August 21, 2025
"Customer service at its finest!! Shannon went above and beyond to help secure a new policy. They've got a customer for life with me!"
"Thank you, Zeola! It is always great to hear Shannon goes above and beyond! -Brett Crandell"
Mike “Butcher” Nease
August 21, 2025
"Shannon was spot on and very professional yet personable at the same time. No run around, no gimmicks, no tricks just pure simple business. I recommend this business"
"Thank you, Roy! Shannon strives to give the best insurance experience around! -Brett Crandell"
Krazzed Creed
August 15, 2025
"Absolutely loved the experience. The easiest and friendliest insurance experience I've ever had. Will be recommending to everyone i know."
"Thank you, Krazzed!I love to hear about he great experience in our office! -Brett Crandell"
Crystal Meece
August 15, 2025
"Brett went out of his way, when he took over the Danville office, to set up an appointment to go over my insurance info and needs to make sure I was getting the coverage I needed. When I wanted to switch my billing method Jamie was great to make it happen ASAP. I would highly recommend doing business with Brett and his office!"
"Thank you, Crystal! Janie and I appreciate your kind words! -Brett Crandell"