State Farm® Insurance Agent Brett Crandell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sheri Beck
March 28, 2026
5
out of
5
rating by Sheri Beck
"I’ve had StateFarm for many years, Brett became my new agent about 1 yr ago. I Could not be happier….. at every opportunity Brett does his best to save me money. This type of customer service is why I stay with StateFarm."
We responded:
"Thank you, Sheri, for sharing your experience! It's great to hear that we have been able to help you save money while providing excellent customer service. We appreciate your loyalty to us and State Farm. - Brett Crandell"
Mary Martin
March 18, 2026
5
out of
5
rating by Mary Martin
"Janie is great! Always top notch service from her!"
We responded:
"Thank you, Mary! Janie is top notch when it comes to service! - Brett Crandell"
Carissa Watson
March 10, 2026
5
out of
5
rating by Carissa Watson
"Wonderful Experience. Had a complicated situation and he was able to figure it out very quickly!"
We responded:
"Thank you, Carissa! We are here to make your life easier when it comes to insurance! - Brett Crandell"
Kiley Langohr
March 6, 2026
5
out of
5
rating by Kiley Langohr
"Shannon is the guy that helped me with my insurance quote. He was so friendly and helpful. He was able to cut my insurance cost in half from what I was paying with another insurance carrier. 10/10 recommend using State Farm for all of your insurance needs!"
We responded:
"Thank you, Kiley, for sharing your experience! It's great to hear that Shannon was able to assist you in reducing your insurance costs. We appreciate your recommendation and look forward to continuing to serve your insurance needs. "
Rece Doggett
March 2, 2026
5
out of
5
rating by Rece Doggett
"Extremely professional and polite man. Brett worked very quickly while maintaining casual conversation on the phone as we which to me the multitasking was impressive. He also cut my insurance price into 1/3 of what I was paying."
We responded:
"Thank you, Rece, for your kind words. It's great to hear your experience enjoyable, and that we were able to significantly reduce your insurance costs. We appreciate your feedback and support. - Brett Crandell"
Madison Funk
February 26, 2026
5
out of
5
rating by Madison Funk
"I talked with Ashleigh this morning to start my new policy with State Farm and she was wonderful and super easy to work with."
We responded:
"Thank you, Madison, for sharing your experience with Ashleigh. We're glad to hear that starting your new policy was smooth and easy. Your feedback means a lot to us. "
Scott Whitlock
February 18, 2026
5
out of
5
rating by Scott Whitlock
"Easy to work with. Got me set up with new insurance when my old insurance companies prices increased."
We responded:
"Thank you, Scott, for sharing your experience. It's great to hear that we could assist you in setting up new insurance when you needed it. We're here to help whenever you need us. "
TG Quezo
February 13, 2026
5
out of
5
rating by TG Quezo
"Funny guy nice and Gives me honest opinions and quotes."
We responded:
"Thank you, TG Quezo, for your feedback! It's great to hear that you appreciate the honest opinions and quotes. We aim to keep things straightforward and enjoyable. Thanks again!"
Eve DuPraw
February 12, 2026
5
out of
5
rating by Eve DuPraw
"The whole staff is so helpful and really nice. Brett and Shannon have assisted with several claims and made the process very easy. Would recommend."
We responded:
"Thank you, Eve, for your kind words! We're glad to hear that Brett and Shannon could assist you with your claims and make the process easy. Your recommendation means a lot to us. "
LaCrecha Merriman
February 11, 2026
5
out of
5
rating by LaCrecha Merriman
"Working with this Brett Crandell Agency located in Danville, Illinois Shannon and staff is a truly great experience. They are professional, knowledgeable, and incredibly personable. What stood out most was their refreshing kindness and genuine care throughout the entire process. It’s rare to find someone who combines warmth with such a high level of professionalism. Highly recommend!"
We responded:
"Thank you, LaCrecha, for sharing your experience with our Danville team. Shannon and the staff strive to provide a professional and personable service, and it's great to hear that their kindness and care made a difference for you. We truly appreciate your recommendation. "
Kenna Baker
February 3, 2026
5
out of
5
rating by Kenna Baker
"I am so glad I found Brett’s office! The customer service is absolutely amazing. Brett personally called to introduce himself, which honestly shocked me—in the best way. He is incredibly kind, personable, and genuinely cares. It was such a refreshing experience. I had previously been transferred to a different agent after mine retired, and every interaction with that office was frustrating. Working with Brett’s office has been a complete turnaround—professional, welcoming, and truly wonderful. I couldn’t be happier!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that your experience with our office has been a positive one. We are fully committed to providing exceptional, personalized service, and it’s wonderful to know that it made such a difference for you. We truly appreciate your trust and look forward to continuing to serve you with the highest level of care. Thanks again for choosing us! "
Kristen Northrop
January 20, 2026
5
out of
5
rating by Kristen Northrop
"I talked with Shannon this morning to get my policy started. He was absolutely amazing and very informative! Usually I try not to talk to insurance agents on the phone because they talk to me as if I do nor know anything. That was not the case when talking to Shannon. Absolutely would recommend him to anyone looking for insurance"
We responded:
"Thank you, Kristen, for sharing your experience with Shannon. It's great to hear that he provided you with the information you needed in a respectful and helpful manner. We appreciate your recommendation and look forward to assisting you with your insurance needs. - Brett Crandell"
Tamika Blackmon
January 13, 2026
5
out of
5
rating by Tamika Blackmon
"Shannon, you are amazing and so helpful. Very informative and was able to answer all my questions and concerns. It was really easy and efficient. You showed you cared and I appreciate that! You offered the best rate and with your friendly customer service, I knew I had to get it, and I’m glad it did."
We responded:
"Thank you, Tamika, for your kind words about Shannon. We're glad to hear that she was able to assist you with all your questions and concerns, and that you found the process easy and efficient. Your feedback means a lot to us. - Brett Crandell "
Alexis Mischung
January 7, 2026
5
out of
5
rating by Alexis Mischung
"Thank you so much Shannon! Started out just looking for quotes and he sold me on everything that I could get for a cheaper price then what I had for just insurance on my car! I appreciate it so much!"
We responded:
"Thank you, Alexis! We're glad Shannon could assist you in finding a comprehensive package at a better price. Your feedback is greatly appreciated. - Brett Crandell"
khamarra anglin
January 7, 2026
5
out of
5
rating by khamarra anglin
"Very helpful"
We responded:
"Thank you, Khamarra, for your feedback! We're glad to hear you found our service helpful. If you have any more questions or need assistance, feel free to reach out. - Brett Crandell"
Daniel Garcia
January 6, 2026
5
out of
5
rating by Daniel Garcia
"He was able to activate my auto insurance within minutes and answered all my questions."
We responded:
"Thank you, Daniel, for sharing your experience! It's great to hear that your auto insurance was activated quickly and that all your questions were answered. We appreciate your feedback. - Brett Crandell"
Paul Lambert
December 31, 2025
5
out of
5
rating by Paul Lambert
"Very thorough, patient. Shopping for insurance can be stressful especially if you are dealing with an aggressive salesperson."
We responded:
"Thank you, Paul, for your thoughtful review. We're glad to hear that our thorough and patient approach made your insurance shopping experience less stressful. Your feedback means a lot to us. - Brett Crandell"
Jack
December 16, 2025
5
out of
5
rating by Jack
"Brett and his team provide helpful guidance and make the process of buying/bundling insurance as smooth as possible. Thank you Brett!"
We responded:
"Thank you, Jack, for your feedback! We're glad to hear that Brett and the team were able to make your insurance experience smooth and helpful. Your support means a lot to us."
shorron chambers
December 10, 2025
5
out of
5
rating by shorron chambers
"Extremely friendly, patient, and very helpful. I recommend their services to anyone looking for insurance whether it’s auto or even life for you and your significant other. 5 star service indeed"
We responded:
"Thank you, Shorron, for your kind words! We're glad to hear that you found our team friendly, patient, and helpful. Your recommendation means a lot to us."
ricky oakley
December 5, 2025
5
out of
5
rating by ricky oakley
"Great to work with!"
We responded:
"Thank you, Ricky, for the great feedback! We're glad to hear that you found it easy to work with us. If you need anything else, feel free to reach out. -Brett Crandell"
John Land
November 20, 2025
5
out of
5
rating by John Land
"He's been great to work with."
We responded:
"Thank you, John, for your kind words and the perfect rating. It's great to hear that working with us has been a positive experience. If you need anything else, feel free to reach out. -Brett Crandell"
Debbie Kirkhart
November 14, 2025
5
out of
5
rating by Debbie Kirkhart
"He was really good at his job and explained everything very well"
We responded:
"Thank you, Debbie! We pride ourselves in our customer service and attention to detail. Let us know if you need anything else! -Brett Crandell"
Venus Rivera
November 13, 2025
5
out of
5
rating by Venus Rivera
"Shannon was nice, effective. It was like talking to good friend who wanted to help get the best deal. Loved that."
We responded:
"Thank you, Venus! Shannon is always so personable and really does care! - Brett Crandell"
Brandon Martin
November 10, 2025
5
out of
5
rating by Brandon Martin
"The best experience, Made everything so smooth for me. Wouldn't go anywhere else to do business. Feels like family and thats what means the most to me. Trust me you will feel like they are there for your best interests and not their own."
We responded:
"Thank you, Brandon! Your recommendation means the world. We do our best to listen and be there for your best interests. - Brett Crandell"
Mario Anthony Solo
November 7, 2025
5
out of
5
rating by Mario Anthony Solo
"Just got my insurance today!! I was very happy with the price, customer service, and the way everything was explained!! Being new to statefarm there were things I didn't understand and questioned. The time was taken to explain everything to me and even show me..im horrible with names but im pretty sure my agents name was Shannon. I will now be using statefarm for all my ins needs! 5 STARS!!!!!"
We responded:
"Thank you, Mario! Shannon is awesome he always takes great care in handling all insurance needs. - Brett Crandell"